A password can be reset by the User or by a Client Administrator.
Password Reset – Users
On the Dashboard:
1. Click on Forgot Password?
2. Enter the email associated with your Limelight account.
3. Check your inbox and follow the prompts
Password Reset – Admin
Administrators have the option of manually updating a password for a user or sending a reset password email. Click into a user profile to access the password management options.
Option 1: Reset Manually
Click Reset Password and enter a new password for the user.
Option 2: Send a Reset Password Email
Click Send Reset Password Email and the user will receive the message within 5-10 minutes.