Sending Emails via Limelight

Overview

To help us ensure that emails sent by the Limelight Platform are not marked as spam, we need to verify your sending domains. A sending domain is an email domain that you intend to use as your email’s ‘from address’. For example, if your email was from events@limelightplatform.com, the sending domain would be limelightplatform.com.
Limelight is committed to high deliverability of email messages, as such, we are requiring DKIM  (Domain Keys Identified Mail) to be configured for all sending domains. To configure the DKIM, your IT team will need to make updates to your sending domains’ DNS records.
What are the steps to take?
  1. Provide your Customer Success representative, with the email domain(s) you intend to use.
  2. Send an email to your IT team using the template provided below.
  3. Limelight will then verify the setup in the mail sub-system and either inform you of the successful configuration or help you to troubleshoot if the verification has failed.
Email Template
Hi Name,
We are working on launching a campaign working with a vendor Limelight Platform. They've asked us to make an adjustment to our DNS record to ensure emails I send from the system are delivered to our customers.
I have provided Limelight with the following sending domain(s):
@example.com
The Limelight technical team is copied in this email. Please work with them directly on configuring DKIM.
Thanks!

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