Check-in App Tips


Before Your Event

If Registrants Are Not Showing Up in the Check-in App

  • Make sure all your filters on the Check-in app are clear. You can view your filters by clicking the filter icon at the bottom left of your screen.

  • Check you wifi connection from the iPad’s settings display.
  • Refresh your App from the Check-in App home screen by clicking the button on the top right.

  • Sync your iPad from the event selection screen (this is the screen that’s displayed after you log-in) by clicking the button on the top right.

After the Event

  • Sync your iPad from the event selection screen.
  • Don’t log out of the Limelight Platform App after the event unless you’re sure that all attendee data has synced to the Limelight database

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