How do I hard refresh my browser?

With the introduction of the updated User Interface, some users may see inconsistencies such as label misalignments on the Limelight Dashboard. In most cases, this can be remedied by doing a hard refresh/reload in the internet browser used to access the Limelight Platform:

Google Chrome

Windows

To hard refresh on Google Chrome on Windows, there are two ways you can do it:

  1. Hold down Ctrl and click the Reload button.
  2. Or Hold down Ctrl and press F5.

Mac

To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:

  1. Hold down Shift and click the Reload button.
  2. Or Hold down Command, Shift and click the ‘R’ key.

Firefox

Windows

To hard refresh on Firefox on Windows, there are also two easy hotkey commands you can use:

  1. Hold down Ctrl, Shift and the ‘R’ key.
  2. Or Hold down Ctrl and press F5.

Mac

To hard refresh on Firefox on Mac, there are also two easy key combinations that you can use:

  1. Hold down Command, Shift and the ‘R’ key.
  2. Or Hold down Shift and press the reload button.

Safari

To hard refresh Safari, there is one simple way to do it.

  1. Hold down the option and command key then press the ‘E’ key.

Internet Explorer or Microsoft Edge

To hard refresh Internet Explorer or Microsoft Edge, there is one simple way to do it:

  1. Hold the Control key, press the F5 key.
  2. Or, hold the Control key, click the Refresh button.

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