Self Cancellation Feature

Adding a self-cancellation link to your emails will enable users to cancel their registration if they are unable to attend an event. We recommend adding a self-cancellation link to the footer of your event Confirmation emails.  

Follow the steps below to set up your self-cancellation link.

Adding Self Cancellation Link

  1. From the Canvas, enter into the email you wish to place the cancel registration link. Usually, this a triggered confirmation and/or scheduled reminder email.
  2. Add your "Cancel Registration" copy to the footer of your email

  3. Highlight the "Cancel Registration" copy and click the hyperlink icon from the text editor settings.

  4. A pop-up window will appear prompting you to enter your cancel registration link into the URL text area.
    Insert the following tag to activate self-cancellation: {{{self_cancel}}}

  5. Click OK to save the link. Then Save and Publish your email.

Test your Self Cancellation Link

  1. To test your self cancellation link, submit an entry on your webform.
  2. Once you receive your confirmation, click the "Cancel Registration" link in the footer of the email.

  3. Clicking the link will enable the Platform to do its magic. A new window will appear in your browser, prompting you to confirm your event cancellation. Click the Cancel button.

  4. A confirmation message will appear once your registration has been cancelled.

  5. You can check the Database to see the attendee's registration status has changed from REGISTERED to CANCELLED.

  6. If you have Waitlist enabled, the next registrant on the waitlist will be bumped to a confirmed spot and receive their confirmation email.

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