If you are not able to log into the app please follow this step-by-step process:

  1. Ensure the latest version of the app is installed on your iPad
  2. Confirm that your username and password is correct
    • Review the email or training document sent by your Client Services Associate or set up by the Client Administrator
  3. Delete any extra spaces after username or password
    • A space or any odd character before or after a username will cause issues logging in.
  4. Ensure user permissions for the account has the “App” user role. Client Admin Required
    • Log on to the platform and go to the Users page. Search the user to ensure it is set up properly.
    • App user is selected
    • Correct project is selected
  5. Ensure you have a strong connection to the internet
    • Check to make sure that you have a strong Internet connection.  Go into your web browser and search for a webpage to ensure it is working, or try Speedtest.net

If you are still unable to log into your app, please contact your Limelight client admin to re-set your password.