This feature enables you to resend an email directly from a customers engagement within the Database. It is available for all users who have access to the Database. This is especially useful for sending emails such as confirmations or reminders.

Sending An Email To A Single Engagement

  1. Go to the project Database.
  2. Click on the attendee engagement that you'd like to send a single email to .
  3. Click the Email Icon on the top right of the attendee engagement panel.

    Image Placeholder

  4. Select the email you'd like to send from the dropdown menu.
    *Note: Only published triggered emails or scheduled emails that have already been deployed to the attendee will be displayed in the drop down. 

    Image Placeholder

  5. Click Send to deploy the email.  A "Success" message will be displayed once the email has been sent.

    Image Placeholder

  6. To view email status, go to the Canvas and look for the last sent email under the Scheduled Communication column.