Before Your Event
- Check your internet speed using (https://www.speedtest.net/). The speed should be 20+ mbps if you are connected to more than 4 iPads.
If Registrants Are Not Showing Up in the Check-in App
- Make sure all your filters on the Check-in app are clear. You can view your filters by clicking the filter icon at the bottom left of your screen.
- Check you wifi connection from the iPad’s settings display.
- Refresh your App from the Check-in App home screen by clicking the button on the top right.
- Sync your iPad from the event selection screen (this is the screen that’s displayed after you log-in) by clicking the button on the top right.
- Registrants are shown at the beginning of the Session Start Time. If you're not sure where to find this, reach out to support@limelightplatform.com.
After the Event
- Sync your iPad from the event selection screen.
- Don’t log out of the Limelight Platform App after the event unless you’re sure that all attendee data has synced to the Limelight database